C.I.G.ville

We're Rated #1 In Customer Satisfaction Spring 2007 Issue

Consumer complaints are a key gauge of customer satisfaction. With only one justified complaint out of 137,701 policies, California Capital Insurance Company (Cal- Cap), an affiliate of the Capital Insurance Group (CIG®), was rated the customer-satisfaction leader among the 50 largest insurers in California providing both Auto and Homeowners policies to the general public, according to comparisons published by the California Department of Insurance.*

Customer satisfaction is the primary mission for CIG. Customer satisfaction criteria include reliability, stability, and customer response. With 108 years of experience, CIG has cultivated a reputation that translates to peace of mind for policy clients. It is our view that, given a bit more than 15 minutes to assess the total value of their insurance policy, consumers will choose the insurance package best suited for them on the basis of performance and presence, as well as price and promise. Assessing the total value of a policy certainly deserves at least the same amount of time and mindful consideration given to other financial instruments. In a competitive policy-decision environment, it should be our role to urge consumers to get the biggest "bang for their buck," and a big component of that analysis is customer satisfaction.

CIG is uniquely positioned to deliver the overwhelming value consumers are really looking for. We offer the "whole package" for Homeowners and Auto insurance - highest customer satisfaction, competitive rates and combo discounts, value-added features, rapid-response services, and personalized service from our select expert agents. Looking ahead to 2007, CIG is preparing to add yet more value to our industry-leading customer-satisfaction rating.

Thank you for allowing CIG to serve as your insurance provider and protect your investments. Our goal is to stay by your side. Continuously.